As a result, the employees often fail to communicate as expected. It’s not always the fault of the casino employees. Many times, the guests are responsible for communication failures. This happens because some players are more sensitive and there’s frustration in them due to losses in games.

So, it’s absolutely essential for the casino employees to understand this and perform their duties responsibly. Among these duties is interacting with the guests politely and resolving their issues.

Training the employees in communication

A gaming company is believed to have given the dealers of table games the first-ever formal training. Casinos and real money online casinos never really understood the importance of purposefully training their employees until then. Most of the training in communication was on-the-job or OJT. The combination of close supervision and mentoring with OJT can be quite successful.

Besides, the employees also need to learn from their mistakes and daily interactions. Dealers with just a basic game knowledge at the table games can fall into difficult situations. Even worse are the table game dealers with bad job habits and behavior. They’ll end up teaching things the wrong way to the new employees.

In many cases, OJT can be extremely helpful. However, it’s not sufficient for developing the required communication skills. Providing comprehensive classroom training is also necessary before the employees enter the live gaming environment.

The need for an excellent training curriculum

New casino employees will communicate better and avoid difficult work routines with an advanced preparation program. This is only possible with a standard and comprehensive communication training curriculum. It must teach the new hires how to communicate with guests as well as their senior co-workers. Such a superlative preparation program can also benefit the table game dealers.

When the new employees improve their communication there’s a considerable improvement in business as well. This will increase job satisfaction in the new hires and they’ll get better with time. Guests visiting the casino will get to experience a much more professional, personalized, and satisfying gaming experience. This will turn them into loyal customers and they’ll keep visiting the casino in the future.

Online casino

There are plenty of advantages that land-based casinos can have with an online platform. One of the biggest advantages is that they can save their employees from irate customers. The only exception here is live dealership games, where there’s almost a real table-game environment.

Casino establishments can also save a significant sum. This is because there’s no need for training curriculum and classroom sessions to improve employee communication. They only need to spend a certain amount on training the support staff for the online casino.

Players can also have a vast selection of games to choose from. There’s absolutely no need for them to travel to the casino establishment.

The post Enhancing Communication Skills in Casino Employees appeared first on aldacommunicationtraining.com.

Fans of this show find it difficult, even today, to choose a season they liked the most. One of the reasons why this show was such a popular one was because of its ensemble cast. It had some awesome actors who portrayed colorful characters. Sadly, some of them are no more today. Let’s take a look at some of the M*A*S*H actors who passed away:

1. David Ogden Stiers

The M*A*S*H fans remember him for his character of an extremely gifted but snobbish surgeon. Stiers was Major Charles Emerson Winchester III in this famous television show. In a way, his character was a contrast of the main character, Hawkeye Pierce. However, it was essential for maintaining the nuance of Winchester III.

No matter how arrogant he’d appear on the show, he did have a good heart. Stiers was the voice of Cogsworth in the film Beauty and the Beast, which was released in 1991. He passed away in 2018 after struggling with bladder cancer.

2. McLean Stevenson

He was Lieutenant Colonel Henry Blake in M*A*S*H. His character was that of a great doctor who appears to be affable and hapless. Despite this, the character is one of the most lovable as an inept commanding officer. His farewell episode was absolutely great, but hit the fans hard.

Stevenson had great aspirations of transitioning to lead roles elsewhere. Unfortunately, it didn’t work out well. He did get some guest-starring roles, but didn’t find anything that he truly liked. In the year 1996, he died of a heart attack.

3. Larry Linville

You’d love to hate his character of Frank Burns in this show. This character was bigoted, incompetent, hypocritical and obsessed with status. Although the character was awful, it was a masterpiece. According to Linville’s co-star, Gary Burghoff, he was the direct opposite of the character he portrays in the show.

Frank Burns seems delightful in some scenes while he is intolerable in others. Larry Linville had a successful theater career and he gave several Broadway performances. After a long-term complication arising out of cancer and one related surgery, he suffered from pneumonia. This resulted in his death in 2000.

4. Harry Morgan

In the episode ‘The General Flipped at Dawn’, he was a one-off character called General Steele. As Morgan was, perhaps, the only funniest person in the entire cast, they had to bring him back. He was then cast as Colonel Sherman Potter, which was a fatherly character. In one of his interviews, he had said that his work in M*A*S*H made him a better human being.

Even before the show, he was already enjoying a considerable reputation. According to Alan Alda, Morgan didn’t have an unadorable bone in his body. The show’s colleagues continued to have a close bond with him. When he was 96, Morgan passed away peacefully in hospice care.

The post 4 M*A*S*H Actors Who Are Now No More appeared first on aldacommunicationtraining.com.